If you’re looking for an alarm installation company to install, fix or do the maintenance on your CSL DualCom alarm monitoring then AMCO Security are one of the best - operating across the UK, with CSL DualCom installation engineers around London, Birmingham, Manchester, Liverpool and Leeds.
The DualCom Pro range offers installers easier, faster installation of a professional signalling system with even greater resilience, plus access to CSL Live, our brand new ordering and management portal. Using the onboard serial connections or pin triggering, DualCom Pro is compatible with a wide range of control equipment including systems installed to EN50136 & PD6662. The range consists of DigiAir Pro - our single path solution that utilises a Radio path to signal an alarm; and GradeShift Pro - our dual path solution that utilises a combination of two Radio paths or one Radio and one LAN path to signal an alarm.
Use a Signal Analyser (available from the CSL Installer Shop) to determine if enough base stations (2 or more) are available at the site and that they can supply sufficient signal strength (30% and above). This will determine the optimum location for the DualCom’s aerial to be mounted. If you do not have a Signal Analyser we recommend powering up the DualCom Pro, connecting the aerial/s, going through the commissioning process and checking the signal strength before permanently fitting the aerial. We recommend signal strength on the DualCom Pro should be 3 (30%) or above.
Ensure there is a LAN port adjacent to the alarm panel. DualCom Pro uses DHCP as default, fixed IP settings can be added/amended in My Base through the CSL Live App/Web Portal or via the A & B buttons. Fit the Ethernet cable to the device and connect to the customer’s router. Ensure the customer’s LAN socket is live and has the correct network setting, as per below:
• Port 50561 open for outbound traffic
• NAT enabled • UDP data The LED on the LAN connector adaptor will flash green to indicate connection.
DualCom Pro must be installed within an enclosure suitable for the installation certification. The unit should be fixed securely using the adhesive pads supplied or via the screw fixings accessible by removing the lid. Once fitted, ensure:
a. As required the aerial/aerials are connected and/or the LAN connector is installed
b. The alarm panel or PSU is powered down, then connect the DualCom Pro PWR +ve and –ve terminals to the 12/24V DC output of the control equipment
c. If required, connect the serial cable - RS485, RS232 or TTL (panel dependent) – see Figure 1 for more information
d. Connect any hardwired alarms into the device – see Figure 4
e. Connect the fault output
f. Restore power to the alarm panel or PSU
On power-up, the DualCom Pro will automatically contact the Gemini Global Platform to perform its commissioning process, which will take up to 5-8 minutes. During this time the display will show ‘N’ to indicate it is a new device, followed by ‘C’ as commissioning is in progress and ‘R’ to indicate it is fully commissioned and ready for use. During this process you may see ‘SIM NOT READY’ displayed. This is normal and will clear once completed.
Signal strengths can be easily checked via the My Base App for each path. To view the signal strength on DualCom Pro, wait for the device to commission. The display will read out the RAT (Radio Access Technology) and the signal strength of the primary Radio Path (i.e. GSM1 4G 8). If you have a secondary radio module, toggle DIP switch 4 to show the RAT and signal strength of GSM 2 (ie GSM2 4G 6)
How can I fail my signaling paths without having to disconnect them?
To fail each path select menu options N or O
• Menu N – Fails primary path
• Menu O – Fails secondary path
Using the A or B button scroll until you see menu N or O on the display, then press and hold the C button until you see (_). Press the A or B button to toggle between Y & N, then press C to select the option.
Y = Yes, fail the path.
N = Normal, restore the failed path.
“Y” will only fail the path for a total of 15 minutes.
What does the flashing dot in the right-hand side of the display indicate?
The flashing dot in the right-hand corner of the display indicates that DualCom Pro is actively transmitting data.
How can I check the signal strength of each radio module?
You can check the signal strength of each radio module on a commissioned device via the My Base App. Alternatively, you can toggle between the signal strength of each radio module, move DIP Switch 4 of the secondary radio module to ON or OFF (opposite position). The display of the DualCom Pro will read GSM 1 or GSM 2 followed by the Radio Access Technology (RAT) and signal strength between 1-10 (10- 100%) depending on the radio module.
Does my unit have a roaming SIM?
Yes, all variants of DualCom Pro devices come with at least 2 Roaming 4G SIMs. If the signal strength of my DualCom Pro is under 3 (30%), what can I do to improve my signal strength?
For all radio variants:
• Avoid coiling the aerial cable
• Move the aerial away from electrical equipment/wiring
• Move the aerial to a higher point in the property or closer to a window/door.
Where you are using a dual radio variant, it is possible to purchase an additional Radio/Wi-Fi Module Enclosure with in-built aerials. This will enable you to locate the secondary radio module in a different location. Please visit the CSL Installer Shop for more information.
It is easy to connect the CSL DualCom to any type of alarm system. The. CSL comes with a specially prepared lead that connects to various different panels in different ways. The following is a quick guide to how the CSL DualCom connects to different panel types:
The CSL DualCom Gradeshift Pro is fully compatible with The Honeywell Galaxy alarm system. You can connect the Honeywell Galaxy alarm panel to the CSL DualCom communicator using the RS485 connection - using the 4 PIN cable provided.
The CSL DualCom Gradeshift Pro is fully compatible with the Orisec alarm system. You can connect all Orisec alarm panels to the CSL DualCom communicator using the TTL connection - using the 4 PIN cable provided.
The CSL DualCom Gradeshift Pro is fully compatible with the Pyronic Euro/Enforcer alarm system. You can connect the Pyronic Euro/Enforcer alarm panel to the CSL DualCom communicator using the RS232 connection - using the 6 PIN cable provided.
The CSL DualCom Gradeshift Pro is fully compatible with the Texecom Premier/Elite alarm system. You can connect the Texecom Premier/Elite alarm panel to the CSL DualCom communicator using the TTL connection - using the 5 PIN cable provided.
To test the CSL DualCom is working correctly, you need to
1) Test the DualCom connects to the monitoring station, by activating the alarm and testing the channels of the DualCom
2) Check the LEDs are displaying correctly as the diagram below
Get in touch with our team to discuss your CSL DualCom installation requirements. AMCO are experienced in installing CSL DualCom systems, so drop our team a line to discuss options: sales@amco999.com / 0800 13 03 999
